What our Customers say...


I truly consider them a life saver and bright spot in what was the most difficult of circumstances.

Let's face it, if you are needing the services provided by SERVPRO of East Poway / Ramona you are already having a terrible if not catastrophic day.  If you have to make the call you need a company that is on the way, able to help, can explain the process, will work with your insurance company all while helping you sort out a very bad event. SERVPRO of East Poway and Ramona is the company you want to call...The only words I can use to describe the experience with SERVPRO East Poway / Ramona would be Professional Excellence.  I would 100% recommend this organization to assist you with your emergency needs.  I pray you never need them; however, if you do SERVPRO East Poway / Ramona will be there and they will take great care of you.

What was very refreshing was how his team, including his son, all looked up to him and clearly respected and liked him as a person.  The entire team were friendly, highly professional, and very efficient.  My wife and I felt very comfortable around James and his team.   We leaned on them for helping move our undamaged stuff into their storage and help in moving to our rental.  We trust them with the cleaning and sanitizing of our stuff -including my wife's extensive art pieces and my collection of Hindu statues.  

Jim was referred to me by my neighbor who is a contractor. I couldn't believe I had a fire in my rental and didn't know where to start. I have a full-time job and have no time to coordinate all the contractors I needed - painters, drywallers, electricians and such. Angela took care of everything from working with my insurance company to restoring my rental home. Highly recommended. Thanks again.

They were really careful about mold containment and super tidy. They were professional and really kind. We had moisture come up through the slab and get trapped by mats in our home gym and it totally ruined our flooring. SERVPRO took care of absolutely everything.

Had a great experience for water damage remediation. Everyone was very professional, they came out to the house the same day I called. Did a thorough survey of the affected area and implemented what was necessary to remove the moisture from the floors and walls. Thank you!

I really hope that no one goes to any circumstances that need a restoration company but if you do SERVPRO and this team is really who you need.

If-- Heaven Forbid -- disaster strikes in the form of a flood, the ONLY crew you want on the job is SERVPRO of East Poway/Ramona!

Great prompt service!

I am thankful for the professional services.

Everything from beginning to the end went flawlessly. Benito is such a professional - he's a huge asset to your company. I hope to never have to use your services again, but if another disaster happens you will be the only company we call. Please note, that I have NEVER given a "10" rating for anything. It is well deserved here !

Awesome, prompt and courteous service

I couldn't be happier with the service I received!

I am a homeowner who has had the opportunity to utilize SERVPRO of East Poway/Ramona's services this week. This letter is to inform you of my appreciation, respect and thankfulness for your crew chief; Benito O. I do not believe that I have ever experienced the level of superior customer service anywhere. Benito O is courteous, timely, respectful, experienced, skilled and positive. Communicating down to the last detail of the work and clean up that needs to be done.

Great work

Words cannot express how truly grateful I am to you and your staff for all your hard work! You are a gift to people thrown into disasters and I am thankful!